Triangulum is a cloud-based customer service platform and contact center. The SaaS solution can support multiple communication channels, including inbound and outbound voice, social monitoring, email and forums, as well as quality control, knowledgebase, service desk and surveys. The case tracking can be used for end-to–end reporting and can scale up or down to meet business fluctuations. Triangulum supports high availability as well as failure resilience. Automated intra-day service activation is possible with the tools provided.